Support
Something not working, or an idea? Use Send feedback in the app, or write to admin@spiritwalkerstudios.com. We read everything and usually answer within a few days.
How do I connect with my partner?
One of you shares the pairing code from the app, the other enters it. You can be paired with one person at a time.
Can you read our messages?
No. Messages, photos, voice messages and your shared space are encrypted on your devices, and only you and your partner hold the keys. We can't read them, and neither can our hosting provider.
I forgot my password.
Choose "Forgot password?" on the sign-in screen. We email you a code; check your spam folder if it doesn't arrive within a few minutes.
The confirmation email didn't arrive.
Check your spam folder, and that you typed the address correctly. If it still hasn't arrived after an hour, write to us.
I'm not getting notifications on Android.
Make sure Murmkin may send notifications and isn't limited by battery saving (Settings → Apps → Murmkin → Battery → Unrestricted).
How do I keep a copy of our chat?
Open the chat menu and choose Export. You get a .zip with the text and media. The export isn't encrypted, so keep it somewhere safe.
We broke up. What happens to our chat?
In Options → Account choose Disconnect, then keep or delete your shared history. If either of you deletes it, it's gone for both.
Do I have to pay?
No. Murmkin is free during the beta, without ads. You earn stars from quests to unlock pets and outfits.